LoanCare, LLC services Guidance Residential home financing contracts on our behalf as our subservicer. It collects monthly payments, sends statements and handles payment assistance. Your account tools sit on the servicing portal at guidanceresidentialmycontract.com, the same site behind "Make Online Payment" and "View Account Statements" in the My Account menu.

Call us about an existing contract

1.888.839.4043, Monday - Friday, 8:00 AM - 9:00 PM ET and Saturday, 8:00 AM - 3:00 PM ET. For a new or pending application call 1.866.484.3262 (1.866.GUIDANCE), Monday - Friday, 9:00 AM - 6:00 PM ET.

What you can do on the servicing portal

1. Make a payment.
2. View account statements.
3. Update billing information.
4. Ask for payment assistance through the portal's Help Center.

If you expect difficulty making a payment

Call 1.888.839.4043 before the payment date. The servicing team will explain the assistance options that apply to your contract.

You can also talk to a HUD-approved housing counselor, free or at low cost: call 800-569-4287.

Payments by mail

Guidance Residential, LLC
P.O. Box 37628
Philadelphia, PA 19101-0628

or
Guidance Residential, LLC
P.O. Box 60509
City of Industry, CA 91716-0509

Use the payment address on your monthly statement.

Overnight payments

Guidance Residential, LLC
3637 Sentara Way
Virginia Beach, VA 23452

Letters and questions

Guidance Residential, LLC
Attn: Consumer Solutions Department
P.O. Box 8068
Virginia Beach, VA 23450

Information requests and notices of error

Guidance Residential, LLC
Attn: Office of the Customer
P.O. Box 8068
Virginia Beach, VA 23450

Continue to the servicing portal

The servicing portal is a separate website that LoanCare operates for Guidance Residential. Read the terms and privacy notices shown on the portal before you sign in. Our Privacy Policy continues to describe how Guidance Residential handles your information.