SMS TERMS AND CONDITIONS

Last updated: 13 October 2026

Guidance Residential, LLC ("Guidance Residential", "we") sends text messages under the 2 programs below. These terms apply to both. By opting in to a program you agree to these terms and to our Privacy Policy.

1. The programs

Guidance Residential Updates. Recurring marketing messages about our home financing programs, events and resources, sent only to a mobile number for which you ticked the consent box on our website or gave your consent in another recorded way. Message frequency varies.

Guidance Application Alerts. Status updates on a home financing application you have started with us, sent to the mobile number on your application. You will receive up to 30 messages per application.

2. How you opt in

Application Alerts: by giving your mobile number on your application. Marketing messages: by ticking the consent box on our Contact Us or Schedule a free consultation forms, or by another recorded consent. Consent is not a condition of any purchase. Messages may be sent using an autodialer.

3. How you stop

Reply STOP to any message. Application Alerts come from short code 38879. After you reply STOP you receive 1 message confirming that you are unsubscribed from that program, and no further messages from it. You can also call 1.866.484.3262 and ask to be removed.

4. Help

Reply HELP to any message or call 1.866.484.3262.

5. Cost

We do not charge for these messages. Message and data rates may apply under your mobile plan. Check with your carrier for the charges that apply to you.

6. Carriers and delivery

Supported on major U.S. carriers. Carriers are not liable for delayed or undelivered messages. Delivery depends on your carrier, your device and your coverage, and we do not guarantee that every message will be delivered.

7. Change of mobile number

Contact your Account Executive or call 1.866.484.3262 so that messages go to your current number.

8. Privacy

We use your mobile number and your consent record only to send the messages you agreed to receive and to keep proof of your consent. We do not sell your mobile number or your text message consent, and we do not share them with third parties or affiliates for their own marketing. Service providers that send messages for us use them only for that purpose. Our Privacy Policy explains how we handle personal information.

9. Changes to these terms

We may change these terms. The date at the top shows the version in force. If you stay enrolled after a change, the updated terms apply, and you can reply STOP at any time.

Guidance Residential, LLC, 11107 Sunset Hills Road, Suite 300, Reston, VA 20190. 1.866.484.3262.