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Customer Service

For more information on a pending application:

1.866.484.3262

Monday - Friday, 9:00 AM - 6:00 PM ET

For account information for an existing contract:

LoanCare, LLC services Guidance Residential home financing contracts on our behalf as our subservicer. It collects monthly payments, sends statements and handles payment assistance.

1.888.839.4043

Monday - Friday, 8:00 AM - 9:00 PM ET
Saturday, 8:00 AM - 3:00 PM ET

Letters and questions:
Guidance Residential, LLC
Attn: Consumer Solutions Department
P.O. Box 8068
Virginia Beach, VA 23450

Information requests and notices of error:
Guidance Residential, LLC
Attn: Office of the Customer
P.O. Box 8068
Virginia Beach, VA 23450

Payments by mail:
Guidance Residential, LLC
P.O. Box 37628, Philadelphia, PA 19101-0628, or
P.O. Box 60509, City of Industry, CA 91716-0509
Use the payment address on your monthly statement.

Overnight payments:
Guidance Residential, LLC
3637 Sentara Way
Virginia Beach, VA 23452

Payment assistance and account help

Email Us

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Yes, I agree to receive recurring marketing text messages from Guidance Residential, LLC at the mobile number I provided above. Messages may be sent using an autodialer. Consent is not a condition of any purchase. Message frequency varies. Message and data rates may apply. Reply STOP to cancel or HELP for help. See our SMS Terms and Privacy Policy.

Customer Service will call or e-mail you within 1 business day, Monday to Friday, 9:00 AM to 6:00 PM ET. We acknowledge California privacy requests within 10 business days.

Thank you. Customer Service will call or e-mail you within 1 business day.

Schedule a free consultation

Fill out the form to schedule a free financing consultation with one of our licensed Account Executives

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First name Last name Email address Phone number State

Yes, I agree to receive recurring marketing text messages from Guidance Residential, LLC at the mobile number I provided above. Messages may be sent using an autodialer. Consent is not a condition of any purchase. Message frequency varies. Message and data rates may apply. Reply STOP to cancel or HELP for help. See our SMS Terms and Privacy Policy.

An Account Executive will call you within 1 business day to set the appointment time.

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